Written by: Esther Gilmore
“Security is not just about protecting data; it’s about ensuring our users feel confident and secure using our applications,” says Jasleen Kaur, engineering project manager at Cisco.
With this philosophy at the core of her approach, Kaur successfully boosts customer satisfaction by implementing advanced security improvements. She emphasizes the importance of strong security measures and exceptional user experience in product development through her strategic initiatives. This is an approach that drives new industry standards and much-needed advancements.
Raising the Bar for User Satisfaction
Cisco’s Secure Application has made progress under Kaur’s leadership. She focused on introducing robust security measures while maintaining an intuitive user interface, resulting in a 25% increase in customer satisfaction. These improvements address both the security needs and usability concerns of end-users.
With Cisco Secure Application, customers have reported fewer security-related incidents. It now allows security, data, and IT teams to prioritize fixes effectively by implementing a business-risk-based visibility approach, which reduces the risks associated with cloud-native applications. Kaur states, “Our goal was to create a solution that protects and empowers our users by giving them clear, actionable insights into their security posture.”
Kaur has also led cost-saving initiatives that further improved customer experiences. Adopting Continuous Integration/Continuous Deployment (CI/CD) and DevOps processes has reduced defects, leading to fewer user disruptions and substantial cost savings for the company. This comprehensive approach to security and efficiency has strengthened Cisco Secure Application’s reputation as a leading solution in the market.
A Customer-Centric Approach
Kaur demonstrates her commitment to continuous improvement through her proactive approach to incorporating user feedback into security enhancements. To achieve this, she fosters an environment where customer input is valued and acted upon, meeting user needs and expectations. She comments, “Listening to our users and understanding their challenges is central to what we do. It’s how we ensure our solutions are effective and user-friendly.”
This customer-centric approach is extended to her stakeholder communication strategies. Kaur ensures effective communication with stakeholders at all levels, aligning project objectives with business goals and facilitating smoother project execution. She understandably conveys complex technical information, keeping all parties informed and engaged, contributing to the initiatives’ overall success.
Future Plans for Customer-Driven Security Solutions
To enhance customer satisfaction, Kaur plans to utilize innovative security solutions. She is working out more intuitive and user-friendly security features that integrate seamlessly with users’ workflows, minimizing friction while maximizing protection. Kaur notes, “The future of security lies in creating robust and effortless solutions. Our users should feel that security is an enabler, not a barrier.”
Furthermore, Kaur focuses on expanding Cisco Secure Application’s capabilities by integrating advanced artificial intelligence (AI) and machine learning (ML) techniques. These technologies will improve threat detection and risk management, providing users with more precise and proactive security measures.
In addition to technical innovations, Kaur emphasizes continuous learning and adaptation. By staying abreast of the latest trends and advancements in security, she ensures that her team is always equipped to tackle new challenges and deliver effective solutions. The commitment to excellence is evident in Kaur’s dedication to crafting security solutions that meet and surpass customer expectations.
